Privacy Policy

• Purpose

As part of offering our products, we collect certain personal data about you to facilitate our relationship with you and to provide you with the best possible shopping experience. Through the Privacy Statement we want to explain to you our practices and policies for the collection, use and exchange of data and cookies collected by or about you.

• How we collect data

Your data is collected when you contact us through our contact form, through our order form, through subscription to the newsletter, by phone, or email, or in any other way you may send us your data.

• What data we collect and why

The following table lists the data we collect from you, for what purpose we use it, and why they are necessary in each case.

Purpose of data processing	Personal data	Why data is necessary
Fulfilling your orders	·         personal identification (name)  ·         contact details (shipping address, telephone, e-mail address) ·         tax IDs (TIN, Tax Office) ·         connection information	to enable your registration/login to take place, to complete your order, or to make any returns.
Manage questions, complaints, troubleshoot problems	·         personal identification (name)  ·         contact details (shipping address, telephone, e-mail address) ·         tax IDs (TIN, Tax Office) ·         connection information	for the proper treatment of questions, any complaints and problems. We have a legitimate interest in offering the best experience for our customers and in addressing any problems.
Subscribe to a newsletter	·         personal identification (name)  ·         contact details (shipping address, telephone, e-mail address)	to be able to receive updates and offers from our company after you have given your consent

 

• How long we keep your data

It is our policy to keep your data only for as long as necessary for the purpose for which it was collected, in accordance with the principles of data minimization and limitation of the storage period. For all the above reasons, your data will be retained for at least five (5) years after the end of our customer relationship.  In addition, we align the retention of your data with possible variations resulting from the exercise of your rights to protect your personal data.

• Disclosure of personal data to third parties

We will not assign, disclose or rent your personal information to any third party/entity in a manner other than that described in this Privacy Statement. Our company transmits personal data to third parties, to whom the company assigns the processing of personal data on its behalf.

The data is transferred only to partner companies with ours that provide services for the purpose of sending promotional material and personalized offers. Also, for the purposes of implementing the sales contract, data are transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or selected pick-up points by you. Finally, access to the data is given to independent service providers who have built our website, as well as to those who provide us with technical support and/or hosting for the operation of the website.

We seek to ensure that all such third party/independent service providers will not use your personal data for any other purpose than to provide the services for which they are contractually reserved. We also create contracts with these independent contractors that oblige them to comply with the privacy standards required by law and to use the data only for the purposes for which it was transmitted to them.

Finally, we reserve the right to disclose your personal information to third parties if we are obliged to disclose or share your personal data in order to comply with any legal or regulatory obligation.

• Data security

We make great efforts to protect our users from any unauthorized access or alteration, disclosure or destruction of the information in our possession. Specifically:

• We encrypt the transfer of data to and from the websiteusing SSL.
• We control data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems.
• Access to personal information is limited only to our employees and affiliates who need to be aware of this information in order to provide services to us. These partners and the way in which your data is secured are explicitly mentioned in this privacy statement (section 5: disclosure of personal data to third parties).

1. Access for minors

The products we offer are intended exclusively for purchase by adults and not by children or minors under the age of 16.

If you are under the age of 16, you may only use our website with the participation and approval of a parent or guardian.

• Use of cookies

A “cookie” is a small text file that is uploaded to your device when you visit a website and allows the website to obtain certain information from your browser, such as your preferences. We consider it important to know which cookies are used on our website and for what reasons they are used. The two main categories of cookies used on our website are strictly necessary cookies and third-party cookies:

Strictly necessary cookies These cookies are necessary for the proper functioning of our website but also for you to be able to browse it and use its features, such as accessing secure areas of the website. Without these cookies some of the services and functions of the website, such as shopping cart or electronic payment,  cannot be carried out

Third-party cookies

Third-party cookies include performance, functionality, and promotion/targeting cookies.

• Performance cookies: they collect information about how visitors use the website, for example which pages they visit most often, and whether they receive messages about errors from web pages. These cookies do not collect information that identifies the visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve the way a web page works
• Functionality cookies: they allow the website to remember the choices you make (such as your username or the area you are in) and provide more personalized features. They can also be used to remember the changes you have made to the website or be used to provide services you have requested, such as chat chat chatting or using social media. The information collected by these cookies may be made anonymous and they do not have the ability to track your browsing as well as your activity on other websites.
• Promotion/targeting cookies: they are used to provide content that best suits you and your interests. They are also used to send targeted advertising or offers, to limit the number of the displayed ad, and to help measure the effectiveness of advertising campaigns. They may also be used to store the websites you have visited in order to determine the most effective online marketing channels, and to reward external websites and partners who promoted you to our website.

You can change your consent to the use of third-party cookies

• The rights to protect your personal data

At any point, when maintaining or processing your data, you reserve the following rights, while you may also submit the appropriate requests:

• Right of access – you have the right to access the personal data we hold about you
• Right to rectification – you have the right to correct inaccurate or incomplete data we hold about you.
• Right to erasure – you can request that the data we hold about you be deleted from our records and we are obliged to satisfy your request in specific cases
• Right to restriction of processing – you have the right to request that the processing of your personal data be restricted and we are obliged to satisfy this request when certain conditions apply
• Right to data portability – you have the right to request that the data we hold about you be transferred to another organisation
• Right to object – you have the right to object to the processing of personal data concerning you, under certain conditions
• Right to withdraw consent – where the legal basis for processing your data is “Consent”, you have the right to withdraw your consent at any time.

All your requests regarding the above rights can be submitted to info @ apostolos-men.gr or through the management pages of your personal account.

The procedure for processing any request concerning the above rights is as follows. We will evaluate the request and respond to you about its progress (approval of a request, partial approval of a request, rejection of a request) as soon as possible and in any case within one month of its submission. In case our company rejects your request regarding the aforementioned Rights of Protection of Personal Data,  we will communicate to you the reasons for the rejection. You have the right to file a complaint directly with the regulatory authority and the Data Protection Officer of our company.

We reserve the right to reject requests that are unnecessarily repetitive, require disproportionate technical efforts or have disproportionate technical consequences, endanger the privacy of others or are impossible to implement.

• Changes to the Privacy Statement

Our Privacy Statement may change from time to time. We strive to review and continuously update this Statement in order to comply with legislative and regulatory requirements, while providing the best protection of your personal data. We will post on this page any changes to the privacy statement.

• Communication on issues related to your data